Terms and conditions

Important information regarding Bella Sky Comwell

Solstra, the majority shareholder in Bella Center A/S and therefore Bella Sky Hotel, has purchased Marriott Hotel Copenhagen. As a result Bella Sky will be rebranded as " AC Hotel Bella Sky Copenhagen" and will no longer be part of the Comwell Chain. This will mean some changes regarding Comwell Club.

Comwell Club points earned at Bella Sky Comwell are still valid in accordance with Comwell Club's terms and conditions and can be used at all of Comwells Hotels. From November 17, 2014 you can no longer earn or use Comwell Club points on new reservations at AC Bella Sky Hotel.

If you have booked a stay prior to November 17, 2014 you can still use points as payment for your stay until April 30, 2015, but you can not earn new points.

If you have questions regarding these changes you are welcome to contact Comwell Club at club@comwell.dk.


1. General terms and conditions regarding membership of Comwell Club


1. General terms regarding Comwell Club membership. 

1.1 Membership of Comwell Club is regulated by these terms and conditions. It is the members own responsibility to read and familiarize themselves with these terms and conditions, including any amendments thereto.

1.2 Minimum age for membership of Comwell Club is 18 years. Membership is a contractual agreement between Comwell A/S (hereafter called “Comwell”) and you personally (hereafter called “member”). Membership cannot be issued to Companies or other legal entities. Only one person can be registered per membership. Only one member per guest room, can earn and redeem points.

1.3 Member is obligated to ensure that no unauthorized person gains access to the member’s information and it is the  member’s responsibility to keep information up to date.

1.4 Comwell Club is in operation until further notice, and Comwell reserves the right to terminate Comwell Club with 6 months notice.

1.5 Comwell reserves the right to change the terms and conditions of Comwell Club, by giving the member notice either via Comwell’s website, email, telephone or ordinary email.

1.6 Comwell reserves the right and sole discretion, to terminate membership of Comwell Club, and such termination may cause said member to lose its points if the membership has been breached. Such breach may for example consist of abusive or disrespectful behaviour towards Comwell and its employees, criminal acts or acts that are generally perceived as immoral or unethical, or simply constitute a breach of these terms and conditions. Member may at any time terminate his or hers membership at Comwellclub.dk

1.7 If a member expects to earn points in Comwell Club based on overnight stays paid by their employer, it is the member’s responsibility to inform their employer in advance and obtain employer’s consent, if such consent is required.

1.8 If points are earned in connection with work and used in a private matter, you may be liable to pay income tax. Members are obligated to inform relevant authorities or employer thereof, and pay all taxes and fees, the member is subject to.


2. How to earn points

2.1 To earn points the member must disclose that he/she is a member by giving relevant member information when making a reservation. Points can be earned from the date on which the member is registered in Comwell Club.

2.2 Points are earned based on every purchase made, in connection with an overnight stay at the hotels. When settling your account with already earned points, new points are earned only for invoiced amount. To earn points every purchase must be registered to a room reservation. For example, purchases in the restaurant must be registered to the room bill. The member earns 5 % on each purchase in connection with an overnight stay.

2.3 Only one member per room per overnight stay can earn points.

2.4 Comwell points earned by one member can not be transferred or combined with another Comwell membership account. Points can not be sold, transferred or converted to cash.

2.5 If the member believes that he/she has not received the correct amount of points, the member can use the contact Comwell Club link at the top of comwellclub.dk, to communicate this fact to the  Comwell Club coordinator. The request has to be in hands of the Comwell Club coordinator within 3 months after check out date.

2.6 Earned points are valid for the current calendar year and 36 months from vesting date. In connection with Comwell First members being transferred to Comwell Club, Comwell First points are converted to Comwell Club points in ratio of 1:20, meaning that 10,000 First points equals 500 Comwell Club points.

2.7 Members can access account details online at www.comwellclub.dk

2.8 Points can not be issued in connection with meetings and conference stays. However each meeting participant is able to earn points for consumer expenditure, when attending meetings and conferences. To earn points, every purchase has to be registered on the members private bill.

2.9 Points are only earned, when paying directly to Comwell, meaning that purchases through external travel agencies do not give points.


3. How to use points

3.1 Comwell Club points can be used to pay overnight stays fully or partly.

3.2 Comwell may at its discretion and at any time change the point structure.


4. Use of personal data

4.1 The member accepts and consents to Comwell registering and processing personal data, relating to the member's application for membership in Comwell Club, in accordance with applicable laws and these terms and conditions. The personal data registered, will exclusively be handled and stored with the purpose to inform members about offers from Comwell Club, to administer membership and to accumulate points. Any other purpose requires further and clear consent from the member.

4.2 Comwell is responsible for protecting personal data. Members of Comwell Club have the right to collect information about registered data on their person by submitting a written and personally signed request to Comwell. The member is entitled to demand removal or editing of information that is incorrect or incomplete. Furthermore the member may, at any time, terminate membership of Comwell Club at www.comwellclub.dk.


5. Other Regulations

5.1 These Terms and Conditions are regulated by and interpreted in accordance with Danish legislation, with the exception to the statutory provisions applicable under legislation of other countries.

5.2 You will be considered a new member, if you have not been a member for minimum 12 months.

5.3 Points are automatically transferred one day after the date of check out. If you have not received your points we request that you contact the Comwell Club coordinator.

5.4 Points can not be used to purchase gift cards or be paid out in cash. When purchasing gift cards, you will receive 10% extra from the amount that has been paid. Meaning when buying a gift card for DKK 1000 , you will receive a DKK 1100 gift card. This is valid for gift cards purchased on Comwell’s website only.